Return Policy

Return Policy:

We are fully committed and concerned about the satisfaction of our customers. Still, if you are not fully satisfied with your purchase, please contact us. Please also go through our return policy page for more details.

Condition for return:

 The item you want to return must be unused and in the original package with the original security tag. You must have the original purchase slip or proof of purchase.

Time for return:

You have seven (7) calendar days to return the purchased items after the date you received it.

Refund :

If the product you ordered and paid for, not received by you after certain reasonable time, your total money will be returned to you.

When you got the item in defective condition or received a different product than ordered we will accept the return.

In that case, when we receive your returned item, we will intimate you that we have received your item and after checking the product, your money will be credited to your account.

Please note: The mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

During peak seasons please allow up to 15-18 business days for your return to process.

How to Request a Refund:

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

CANCELLATION OF YOUR ORDER BEFORE SHIPMENT:

Order once placed can only be canceled within 4 hours from the placing the order, you can write to our customer support team on business@montisa.in or call us on +919647860336 In such cases, the order will be canceled and the money will be refunded to you within 48-72 business hours after the cancellation request.

Help Desk:

If you have any question on how to return, please contact with us.

Contact Details:

E-mail: business@montisa.in

Phone: +91 9647860336

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